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Re: Creative Cloud - Download Error. Contact customer support!!

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Thanks John.

 

Unfortunately, I had already tried the cleaner and it didn't help, there were a couple of other steps that I needed to perform for that to work and would not have known if it wasn't for following your second suggestion.

 

Here's the solution transcribed from my online chat

 

  1. Click on the desktop and Press Command+shift+G
  2. "Go To Folder" type exactly :  ~/Library/Application support/Adobe and then hit return.
  3. Rename the 'AAMUpdater' and 'OOBE' as 'AAMUpdater_Old' and 'OOBE_Old' .
  4. Now do this again go to the "Go To Folder" and type exactly : /Library/Application support/Adobe and hit return.

     (the difference between Step 2 and Step 4 is the '~' symbol)

  1. Rename the 'AAMUpdater' and 'OOBE' as 'AAMUpdater_Old' and 'OOBE_Old' .
  2. Click on the the Finder>Go>Utilities
  3. Look for Adobe application manager and Adobe CC folder and trash both the folders.
  4. Now run the cleaner tool Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
  5. Select Adobe Application Manager for Mac OSX 10.6 and select "Select Cleanup"
  6. Now we will install the Adobe CC app for MAC OS X.

 

This chat session has ended.

Thank you for contacting Adobe.


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