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Re: I just paid $23 for PDF Export, have had my account verified yet when I clickon conert button it is asking me to sign up and pay again when I have already subcribed.

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Hi Jack,

 

What you describe sounds like the Reader interface. Is this what you see?

Reader_ExportPDF_UI.png

 

If you're signed in, you'll see your name in blue in the upper-right corner. If you do see your name, please sign out, and then sign back in.

 

Now you said that you uploaded a file: Did you use the Store Files option on the column referenced above? When you upload files, they are stored in your online account at https://cloud.acrobat.com.

 

And, you can also access ExportPDF from that same URL. (ExportPDF is available both from within Reader, and via the web--it's the same thing, just different ways of accessing it.)

 

Please try signing in directly to https://cloud.acrobat.com. You'll find your uploaded file on the Files tab, and you can click ExportPDF to do your conversions. One stop shopping!

 

Best,

Sara


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