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Re: Troubleshooting 101: Replace, or "trash" your InDesign preferences

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This is what worked for me (after numerous hours reinstalling, wiping, cleaning, online support, etc etc).

 

Indesign would not open. Would get crash report over and over....Found that if I made a new profile (tester profile with admin rights) on my Mac, then it would work. But still not for my original Admin user (ME!).

 

Then I found after reinstalling number times (the whole adobe suite) and spending hours, that my problem for InDesign was solved by a missing folder. When i followed the paths from the original post of this message, I found i did not even have the folder (and this is a "fresh" install of CS6 suite). Just kept getting crashes for InDesign and Illustrator (but not for other parts of the suite).

 

the "en_US" folder was missing or not created for some reason when the suite is installed. I made the folder and now InDesign works fine. Created the folder on my Mac in:

/User/ <youuser>/Library/Preferences/Adobe InDesign/<version>/en_us

 

Making that folder myself made it work! This is a problem and I spent many many hours. Adobe....you should fix this!

 

Illustrator is still giving me errors, so I have to see what its problem is now!


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